Frequently Asked Questions

Why should I use a collection/billing service?

The use of a quality third party collection/billing service provides the client the following benefits:

Reduced overhead
Increased cash flow
Increased production
Minimizes future bad debt problems
Maximizes profitability

Can I add the collection fees to the debt amount I submit?

A. We cannot give you legal advice. However, it is our understanding that you can charge the collection fees to a debtor if you have a signed contract with the debtor stating such. If you are uncertain, we suggest you seek legal advice.

Can I see my account online?

Yes, you can access your account through your web browser.

My contract allows for collection cost why does the fee matter?

The debtor is more likely to pay a lower collection fee. If a settlement has been arranged it's usually a higher amount. This all attributes to more money for our clients.

How do I assign accounts?

XPERT Collection Agency can list accounts in a variety of ways via:

Mail
Fax
Electronic Media (Tape and Diskette)
Internet (Web Site Transfer)

How long will it take for you to collect my money?

Not all claims are collectible as some debtors may skip, file bankruptcy, become deceased or just refuse to pay. The age of the debt also plays a part in how long it may take to collect. If the debt is old and/or the debtor requires backup paperwork. This can prolong any collections.

Do you take cases to court?

Yes, but only with our clients authorization. There are additional fees for pursuing a law suit that are usually advanced by our client. These fees are reimbursed once a judgment is received and the debt is collected through wage garnishments, bank levy or asset sale.

After court judgments do you pursue avenues to get levies on bank accounts/property etc., or can you find out this information so we can attach any assets?

Yes, we can do an asset search and find out if they own property, vehicles, have savings and/or checking accounts and also make sure they have employment where assets can be attached and wages garnished if necessary.

What is "skip tracing"?

Skip tracing is the process of locating contact information on your debtor, such as a current or alternate address and telephone number, and can include obtaining a person's place of employment, names and addresses of family members, friends, or ex-spouses, locating assets such as property, bank accounts, or automobiles, finding relatives' telephone numbers, and much more.

What experience does XPERT Collection Agency have in skip tracing and debt collection?

The founders of XPERT Collection Agency have more than 15 years of successful debt collection and agency management experience. We know how to motivate your debtors to pay you. Our skip tracing track record is a remarkable 85% "find" rate on developing good contact information on your debtors, with our powerful collection service assisting our clients to recover their unpaid receivables within 30 to 90 days from assignment.

What is the usual approach that other collection agencies use?

With many collection agencies, you simply get a "one-size-fits-all" collection approach to your debtor that most often yields very poor results. Typically, collection agencies will simply mail a series of generic "fill-in-the-blank" collection letters to your debtor's last known address. A staff of low-paid and inexperienced "telemarketers" are used to contact your debtors through a computerized auto-dialer. These agencies will NOT customize their letters to your debtor, will NOT spend any time or money on skip tracing (unless the account balance is very high), will NOT go so far as to locate family members, assets, business affiliations, etc., will NOT invest in informational sources or databases, and will NOT give all your accounts the time and effort deserved.

How can I determine how my current collection agency is performing?

We ask that if you are currently using the services of a collection agency, compile a list of the accounts they have not recovered in the past 6 months and let XPERT Collection Agency work on those "un collectable" accounts. Let us show you just how "collectable" they really are! If we recover from those debtors, than you should seriously consider assigning all your accounts to XPERT Collection Agency.

When do I get my money once it is collected?

Any money's collected on behalf of clients is remitted on the 15th of the following month that recovery was made.

What documents are needed to collect on the account?

XPERT Collection Agency needs the following documents: (If Available)

Ledger history or itemized statement
Patient/Consumer registration or application
Contract, promissory note or agreement

I'm interested in placing my collections with you, but your website only allows one placement at a time for submission. Is there any way I could send you a LIST of all the collections to make for my company?

Yes, you can send them in Excel, Word, Wordperfect, pdf or any other program. Attach them to an email to email@xpertcollections.com. You can also mail to the address on the contact page or fax copies of invoices to (801) 365-9409.

Do you have any requirements for us?

The most important requirement we have is that you report to us if a debtor pays you directly. It is illegal for us to try to continue to collect once they have paid either you or us. Once you place the account with us, you must stop all in-house collection activity, do not send out monthly statements or continue to add any interest.

WHY USE A LETTER SERVICE?

COST EFFECTIVE - Reduces your collection costs dramatically.

SPEEDS UP CASH FLOW - Get paid quickly, which speeds up Your Cash Flow.

EASY - Start immediately via fax, mail, phone or email.
Use the online submission form.

The fee for this service is $4.00 for each letter sent, a total of 2 letters. If the account is paid before the 30 days there is no additional fee. Once the account transfers to a collection accounts after the 30 day period, regular collection rates apply.

What is your Process for collection?

Once you place an account with us, we send an initial collection letter to the debtor letting them know the account has been placed with us, who the creditor is (you) and how much is owed. By law we must also let them know that they have 30 days to dispute the debt or request verification. We wait a few days to be sure they have received this letter, and then we begin to call them. We cannot demand payment in full or report the debt to the credit bureaus within this 30-day period. We make 2-3 calls and send out 2 letters in this time frame. After 30 days, if there has not been a payment or response, we send a demand for payment and a notice that the debt will be reported if payment or arrangements are not made within 5 days. Phone calls become more frequent and are also made in the evenings and on weekends.

Does the age of the debt make it more difficult to collect?

Yes, the older a debt the harder it is to collect.

What info would you need from me in order to get started?

Your company name, address, fax, phone, and email.
The debtor's contact information, name, address, any contact phone numbers, email etc.
Total amount owed and when it was due.